Help & contact
Most things about an order can be done from the order page itself.
Where is my order?
Signed in, open your orders: each item shows its stage, its ship-by date and, once it ships, the carrier and tracking number. Without signing in, use order lookup with your order number and the email you ordered with.
How do proofs work?
Products that need a proof wait for you before printing. We email you when it is ready; open the order to approve it or ask for changes. Nothing goes to press until you approve.
We asked for new artwork. What now?
If a file cannot print well, the item waits for a replacement. Open the order and upload a new file from the item; it is checked again before printing.
Can I cancel?
Until an item goes to press you can cancel it yourself from the order page, and it is refunded straight away. Once it is printing, you can request a cancellation from the same page and we review it. After it ships it can no longer be cancelled.
Something arrived wrong or damaged
Within 30 days of delivery, open the order and choose Report a problem on the item. Add a photo if you can. We review every report and reprint, refund or credit the item.
Do I need an account to order?
You can browse, design and fill a cart without one. Placing the order needs an account so your proofs, tracking and reorders have a home; whatever is in your cart comes with you when you sign in.
Large runs or something not on the site
Request a quote with the quantity, size and deadline. We reply with a price you can accept online.